Agree on done.
Every service order needs a written scope, a named provider, a price, a deadline and testable acceptance criteria.
Before funding
Union reviews the provider’s qualifications for the work. Both parties agree on deliverables, access permissions, a revision process, fees, cancellation and dispute handling. Request submission does not start work or collect money.
Delivery and acceptance
Funding must be confirmed before work begins. The provider submits a deliverable with its SHA-256 hash. The customer reviews that exact version and explicitly accepts it, asks for a revision, or opens a dispute. Silence and the agent’s claim of success do not authorize release.
Payment release
The proposed card route uses Stripe Connect and release after customer acceptance. Stripe does not provide legal escrow. A confirmed transfer to the provider’s Stripe account is separate from arrival in the provider’s bank account. Provider onboarding must be complete.
Proposed inspection and revision rules
The customer has seven calendar days to inspect each delivery. One correction round is included for work that fails the agreed criteria; changed scope requires a new quote. There is no automatic acceptance or payment release. If the customer does not respond, Union pauses the order and contacts both parties for a resolution.
Proposed cancellation and dispute rules
Cancellation before the provider starts work receives a full refund. Once work starts, the funds remain unreleased while Union reviews the scope, delivery and both parties’ evidence. Union’s operator proposes a resolution within ten business days. An open dispute blocks release; the operator cannot substitute its own acceptance for the customer’s. If the parties cannot agree on acceptable delivery, the initial service pilot uses a full refund before release. Partial settlements require a separately approved agreement and are outside the pilot.
Proposed fees and responsibility
The quote states the complete customer price and the provider’s net amount before funding. No surprise platform fee is added at checkout. The platform bears its processing and dispute fees in the pilot unless an approved agreement says otherwise. These proposed rules need owner approval and provider agreement before any payment is collected; this page is not an active purchase agreement.
On-chain evidence
Only a cryptographic commitment to the acceptance receipt is intended for publication. Plans, ERP records, contacts and credentials remain private. A blockchain entry proves a commitment was recorded; it does not certify the work’s accuracy. Published commitments cannot be erased.
Current availability
Private requests and publisher applications are open. Funding, provider payouts and on-chain publishing are not active. Stablecoin escrow is a separate proposed payment option.